Privacy & cookies
How we collect, use and look after your personal information, and the cookies this site uses.
This policy explains what personal information MaxOliver Men’s Hair (“MaxOliver”, “we”, “us”) collects when you use this website, visit our salons or buy from us, why we collect it, and the choices you have. We are the data controller for this information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact us
If you have a question about this policy or your information, email info@maxolivermenshair.co.uk or write to MaxOliver Men’s Hair, 9a Croft Road, Crowborough, East Sussex, TN6 1DL.
Information we collect
When you contact us
If you use our contact form or email us, we collect your name, email address and anything you include in your message, so that we can reply.
Course enquiries
If you enquire about a course at the MaxOliver academy, we collect your name, email address, phone number, the course you are interested in, your role, the number of people and anything else you tell us, so that we can answer and arrange your place.
Job applications
If you apply to join the team, we collect your name, phone number and the details you send us, so that we can consider your application and contact you about it.
Appointments
Appointments are booked through our online booking provider. When you book, the provider collects the details needed to make and manage your appointment, such as your name, contact details and booking history, and shares them with us so we can provide your service. Their own privacy policy also applies.
Online orders
If you buy from our online shop, we collect your name, email address, phone number, billing and delivery address, the products you order, and whether you choose delivery or collection. Card payments are handled by Stripe. We never see or store your full card details.
Using this website
Our web server automatically records technical information, such as your IP address, browser and the pages you request, to keep the site secure and working. With your consent, we also use analytics cookies to understand how visitors find the site (see Cookies below).
How we use your information, and our lawful basis
- To reply to enquiries and applications. Our legitimate interest in responding to people who contact us, or steps you ask us to take before entering a contract.
- To provide appointments, courses and orders. Performance of a contract with you.
- To keep records for tax and accounting. Our legal obligations.
- To keep the website secure and working. Our legitimate interests.
- To understand how people find and use the site. Your consent, which you can withdraw at any time.
We do not sell your information, and we do not use it for marketing unless you have agreed to receive it. You can unsubscribe from any marketing email at any time.
Who we share it with
We only share your information where it is needed to provide our services, with:
- our website host and email provider, who store and deliver it on our behalf;
- our online booking provider, for appointments;
- Stripe, to process card payments;
- delivery companies, to send orders you have asked us to deliver;
- our accountants and professional advisers, where necessary;
- the police or other authorities, where the law requires it.
This website loads its fonts from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google. No cookies are set by this.
Some of these providers may process information outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
- Enquiries and contact form messages: up to 12 months after our last contact.
- Job applications: up to 6 months after the role is filled, unless you join the team.
- Orders and payment records: 6 years, as required for tax purposes.
- Course bookings: 6 years, for accounting purposes.
Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict or stop using your information;
- object to us using your information on the basis of legitimate interests;
- ask for your information in a format you can take elsewhere;
- withdraw your consent at any time, where we rely on it.
To use any of these rights, contact us using the details above. We will respond within one month. You will not usually need to pay a fee.
If you are unhappy with how we have handled your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies
Cookies are small files stored on your device. We use essential cookies, which the site needs to work, and, only if you agree, analytics cookies. You can change your choice at any time using “Cookie settings” at the bottom of every page, or by clearing cookies in your browser.
Essential cookies
| Cookie | Purpose | Kept for |
|---|---|---|
| mo_consent | Remembers your cookie choice | 6 months |
| woocommerce_cart_hash, woocommerce_items_in_cart | Remember what is in your basket | Session |
| wp_woocommerce_session_* | Keeps your basket while you shop | 2 days |
| __stripe_mid, __stripe_sid | Set by Stripe at checkout to prevent fraud | 1 year / 30 minutes |
| wordpress_*, wp-settings-* | Only for staff who log in to manage the site | Session to 1 year |
Analytics cookies (only with your consent)
| Cookie | Purpose | Kept for |
|---|---|---|
| sbjs_current, sbjs_current_add, sbjs_first, sbjs_first_add, sbjs_session, sbjs_udata, sbjs_migrations | Record how you arrived at the site (for example from a search engine or social media), so we can see which channels lead to orders | Session to 6 months |
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Last updated: 2 October 2026.